TeleMedC collects information to ensure our service meets your requirements and to understand your needs better.
TeleMedC aims to be in compliance with the Personal Data Protection Act (PDPA) and this privacy notice aims to explain our Data Protection Policy for the collection, usage, sharing and protection of your personal information
We may collect your personal information when you:
The information we collect depends on the TeleMedC products and services you use and subscribe to.
If you are a patient or an interested customer, we require the following to provide you with accurate service.
TeleMedC may also collect additional information to better understand your needs and improve our services. These include, but are not limited to:
Your interaction with us – e.g. emails, or a recording of a call you make to our service staff
Information on your use of our services – e.g. quantity of screenings conducted on an annual basis
Information on equipment – e.g. Smartphone operating systems, fundus camera models.
The personal information is used to ensure that the service offered by TeleMedC meets your expectations and our healthcare duty to you.
In addition, we may use the collected information for the following purposes:
We may employ third-party companies and individuals due to the following reasons:
We want to inform users that these third parties have potential access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We will not use your personal data for purposes other than what we have informed you, or which are permitted under local laws and regulations.
We will not offer, publish or share your personal data with third parties outside of the TeleMedC Group for commercial purposes, without seeking your explicit permission.
All active patient information and medical data is kept securely by TeleMedC for Fifteen (15) years after the last transaction as per TeleMedC medical data retention policies in line with regulatory requirements.
Patient eye images that has been uploaded, but not acted upon or analyzed, will be expunged from the system after six (6) months.
You may request for an amendment of your data if there are any errors. You must take reasonable steps to ensure that the data held is updated and accurate for the purposes required.
Data change requests are via email to : firstname.lastname@example.org
You may request for a deletion, porting, or access of your data from TeleMedC. Upon such a request being made, TeleMedC will contact you within 30 days to verify the request and begin processing if validated. For more complex data requests, TeleMedC will determine a suitable timeframe without undue delay, and any associated engineering costs, for the request.
Data requests are via email to : email@example.com
We may share your information with:
Your information is disclosed to the above only for relevant purposes (please refer to those mentioned in this Policy) or to protect the interests of our customers.
Where possible, TeleMedC will strive to encrypt, minimise and de-identify data before sharing it.
TeleMedC will not share data with any overseas organisations unless you have given explicit consent for such data-sharing arrangements.
We have implemented stringent measures to secure and protect your information. These include:
TeleMedC is committed to complying with the Do Not Call (DNC) provisions. We may send marketing messages to your Singapore telephone number if:
you have given us consent or if you have not registered with the national DNC Registry.
If you wish to continue receiving such messages or to opt-out, you can indicate your preference at any time via email to: firstname.lastname@example.org
Please note that after opting out, you may still continue to receive non-marketing messages, such as product updates and service notices as permitted under applicable local laws and regulations.
This Policy is to be read together with our Terms and Conditions of Services and applies to all products and services provided by TeleMedC.